Refund Policy

At Skchenevu Private Limited ("we," "our," or "us"), we are committed to delivering high-quality IT services, including web development, app development, cybersecurity, and digital marketing. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are processed.

1. Scope of Services

   This Refund Policy applies to all services provided by Skchenevu Private Limited, including but not limited to:

   • Web Development
   • App Development
   • Cybersecurity
   • Digital Marketing
   • GenAI Solutions
   • SaaS Products

2. Refund Eligibility

   Refunds may be considered under the following circumstances:

   • Service Non-Delivery: If the service has not been delivered within the agreed-upon timeframe, and no prior communication regarding delays has been made.
   • Service Deficiency: If the delivered service does not meet the agreed-upon specifications or quality standards, and issues cannot be resolved through revisions or corrections.
   • Duplicate Payment: If a client is charged more than once for the same service due to a billing error.

3. Refund Request Process

   To request a refund, clients must:

   • Submit a written request to contact[at]skchenevu.com within 30 days of service delivery.
   • Provide detailed information about the service, including the project name, date of delivery, and specific reasons for the refund request.

4. Refund Assessment

   Upon receiving a refund request, we will:

   • Acknowledge receipt of the request within 5 business days.
   • Review the request and communicate our decision within 15 business days.
   • If approved, process the refund within 10 business days to your bank account.

5. Non-Refundable Services

   The following services are non-refundable:

   • Consultation Fees: Fees for initial consultations or assessments.
   • Third-Party Costs: Expenses incurred on behalf of the client for third-party services or products.
   • Completed Milestones: Payments for project milestones that have been completed and approved by the client.

6. Partial Refunds

   In cases where a full refund is not applicable, partial refunds may be considered based on the proportion of work completed and delivered.

7. Changes to This Refund Policy

   We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

8. Contact Us

   For questions or concerns regarding this Refund Policy, please contact us using the contact information provided on this website.

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.